We at Fitgrade are a young, motivated and sporty company. With our team, we follow trends and proven top sellers in the fitness and nutrition segment and combine a dynamic working environment with ambitious goals.

Fitgrade is your partner for a sporty life and offers you not only a wide range of high-quality products but also extensive advice on our key topics.

A healthy mind lives in a healthy body. To achieve this, many components are needed that work together in harmony: physical activity, a varied and healthy diet and a balanced intake of vitamins and nutrients. To guarantee this for our product range, close cooperation with experts in the development of our own product line is just as important as the careful selection of third-party brands and their foods.

We offer the best quality at fair prices and also want to reach you with a comprehensive editorial offering where information needs and interests meet. That's why you'll also find training plans, tips for losing weight and delicious, fresh recipe ideas on the website.

Customer Service

The best way to reach our customer service team is by email at . We usually respond within 24 hours and will endeavour to provide you with a solution to your problem as quickly as possible. Please remember to include your order number as a reference in

You can't find your favorite product in our search field? In principle, we can offer all products or order them at short notice.

Our customer service will be happy to help you. Just send an email to .


We offer you the following payment methods: TWINT, credit card, Postfinance, PayPal and purchase on account.

Paying via TWINT, credit card, Postfinance or PayPal allows us to process your payment quickly and securely. This means we can send you your favorite products as soon as possible.

Please note: In exceptional cases, PayPal's software may not work properly and the purchase may not be completed. You then have the option of sending the corresponding amount to us via PayPal to the address

Every customer understandably wants their goods as quickly as possible. That's why most pay by credit card, PayPal or Postfinance. This means we can process your payment quickly and send your products straight away.

It is possible to send money via PayPal rather than just having it debited. You can do this by entering the email address

If you have any questions, please send us an email to and we will also be happy to send you a new payment request via PayPal. If you are about to complete the payment and nothing is working, this number will help you: 043-50 87 737

If your credit card is still valid and you have filled out everything correctly, but payment by credit card still does not work, contact your credit card provider - the payment may be refused for security or other reasons.


We send our packages with the Swiss Post. We can track each package precisely with a tracking number to ensure where your goods are at any given time.

Yes! As soon as we have handed over the package to our shipping partner, you will receive an email from us. In this email you will find a tracking number that you can use to track your package live. This way you always know exactly where your package is.

In your shipping confirmation you will find the tracking number, which you can use to see exactly where your shipment is. Nevertheless, something can sometimes go wrong with a shipment (e.g. a number is transposed in the address). In this case, we ask you to contact us - preferably quickly and in short sentences to .

First, check whether the goods are undamaged. If the goods are damaged, that is of course really annoying and we are very sorry. Next, you should take 1-2 photos of the products and send them to us by email so that we can get in touch with our warehouse and shipping partner. We will then try to find a solution for you as quickly as possible.

Within 30 days of receipt, you can return items easily and conveniently, generally at your own expense . After this period, returns are no longer possible. If the product is defective or incorrectly delivered, caused by the delivery or our logistics, the product can be returned free of charge .

Please note that due to food safety reasons we are generally unable to accept returns of food/supplements; returns primarily concern fashion items and accessories.

We will refund the purchase amount within 14 days of receiving your package.

Return – step by step:

1. Pack your items
Simply place the items in the package with your order confirmation.

2. Attach shipping label
Label your shipment with the following address:

Fitgrade GmbH
Shipping warehouse
Steinackerstrasse 25
8302 Kloten

Note: Unfortunately, we do not provide the shipping label. Returns are generally at your own expense.

3. Submit your return
Bring your parcel to a Swiss Post branch

4. Get your refund
Please keep the return receipt. Once we have received the package, we will credit the purchase amount within 14 days.

If you have any problems or questions, our customer service team will be happy to help you at any time via our contact form or by email to .